Key Features

1. 24/7 AI-Powered Call Handling

   1. Avoca AI’s voice responder answers calls after hours or when CSRs are overwhelmed, ensuring customer satisfaction and never missing a call.

2. Enhanced CSR Performance Coaching

   1. Avoca AI’s platform reviews calls, highlights key segments, and provides actionable insights to help coach CSRs into top performers.

3. AI-Driven Call Center Optimization

   1. Leverage Avoca AI across your call center to streamline customer interactions, boost efficiency, and enhance overall business performance.

“Avoca’s product has been a game-changer for us in this realm, being able to accurately and precisely handle our calls which has made a big impact to our business during our busiest season.” - Aaron Ruddick, Owner, Reliable Comfort Heating, Air Conditioning, & Plumbing

FAQs

1. How does Avoca AI improve call center performance? Avoca ensures no missed calls by enabling prompt, consistent responses that are programmable to fit your business. It also analyzes your current CSR interactions, providing a dashboard that summarizes every call / provides actionable coaching to transform your team into top performers.

2. Will Avoca integrate with my current systems? Yes, Avoca integrates seamlessly with ServiceTitan, ensuring easy adoption without disrupting your current workflows.

3. How quickly can I see results with Avoca? Our clients see measurable improvements in booking rates within the first 30 days, with ongoing enhancements through AI-driven insights and CSR training.