AI CSR: Best-in-Class AI Voice

Answers every inbound call 24/7 with a human-like AI CSR that qualifies, handles objections, and books jobs directly into ServiceTitan.

Speed-to-Lead: Never Let a Lead Go Cold

Instantly respond to every lead from every source — Google LSA, Angi, Thumbtack, and more. Avoca handles the conversation end-to-end and keeps following up until the job is booked.

Outbound: Turn Old Leads Into Booked Jobs

Drive jobs from your existing leads. Avoca texts unsold estimates, runs maintenance campaigns, and follows up on aged leads to drive recurring revenue and recover lost jobs.

Coach: Improve Every Rep on Every Call

Every call is scored and coached automatically. Managers get visibility into missed opportunities and rep performance without listening to hours of recordings.

“Avoca doesn't get tired, doesn't call in sick, and doesn't have a bad day. If you want to sleep at night knowing that every call is captured and answered the way you want it, Avoca is the clear winner." — Andreas Boris, Director of Operations, Rescue Air & Plumbing

"Before Avoca AI, we were on 4 or 5 different platforms. One for text messages, one for web scheduling, one for overflow in the call center, one for the chat box. They all worked in their own unique way, but they didn't communicate with each other." — David Salgado, Director of Operations, Brody Pennell

1. How does your product integrate with ServiceTitan?

Avoca integrates directly with ServiceTitan via API to pull the most up-to-date data via AdCap and book jobs directly back into ServiceTitan.

2. What is your implementation process?

Avoca's implementation team works closely with your team to integrate ServiceTitan and custom-train AI agents based on your business. Most customers are live within 2 weeks of onboarding.

3. Who do I go to for support?

Every Avoca customer has a dedicated Customer Success Manager plus access to our support team (support@avoca.ai)

4. How do I measure the ROI of Avoca?

Avoca's dashboard gives you a single source of truth across call volume, booking rates, and missed call recovery. Your Customer Success Manager reviews the data with you regularly so you know what's working.

5. What happens when a customer wants to talk to a human?

Avoca handles 80%+ of inbound calls without human intervention . For edge cases that need human touch, we transfer seamlessly to your team. And for after-hours coverage, our Human-in-the-Loop program of trained CSRs is always standing by.

6. Does Avoca work with multiple locations or business units?

Yes. Avoca supports multi-brand, multi-location rollouts with per-brand configuration, including enterprise groups managing dozens of brands under one platform.

7. What if I already have an answering service or another AI tool?

Most customers switch from manual answering services, temp staffing, or other AI tools once they see the booking-rate difference side by side. We're happy to do a head-to-head comparison using your real call data.