1. How does your product integrate with ServiceTitan?

CallRail connects directly with the ServiceTitan Marketing Pro Ads Package. Inbound calls tracked in CallRail sync to ServiceTitan and match to existing contacts (or create new ones), populated with source, medium, campaign, and keyword data, so you can see the full lead-to-job journey in one dashboard.

2. What is your implementation process?

Most customers are live within a week. Our team will guide you through every step of setup, including activating the ServiceTitan integration — which can be done instantly.

3. Who do I go to for support?

CallRail customers can access our Service Titan Support Article or submit a ticket to our support team for further assistance.

4. How does CallRail help my business?

CallRail is a lead engagement platform built for home services businesses. It connects your marketing to every call, showing you which campaigns drive real, booked revenue inside ServiceTitan. Every conversation is automatically transcribed, summarized, and scored, so you can spot your best leads and coach your team without needing to listen to the entire recording. And when a call comes in after hours or your team's on a job, our AI voice assistant steps in — answering, qualifying, and booking the appointment, so no lead falls through the cracks.

5. How do I measure the ROI of CallRail?

CallRail connects your marketing sources and keywords directly to the jobs they generate — so you see true ROI, down to the job level, right inside your ServiceTitan dashboard.