Key Features

1. Win more with real-time conversation insights

   1. AI analyzes every recorded conversation on site or in call centers to surface missed opportunities, boosting booking rates, close rates, and average ticket values.

2. Coach your team 10x better

   1. Eliminate ride-alongs and manual call reviews. With Craft, coach every tech and CSR, the right way, every time using AI-driven insights and recommendations.

3. Scalable Accountability & Performance Management

   1. Pinpoints gaps via automated alerts and custom reports, holding reps accountable and empowering teams to improve systemically.