24/7 Inbound Call Handling
Hatch Voice AI answers every inbound call instantly to qualify, book, or route per your rules, so your CSRs aren’t overwhelmed and revenue calls stop going to voicemail. Warm transfers and spoken summaries. Voice AI also powers outbound calls inside campaigns.
Speed to Lead & Booking
Book 3x more leads before they even reach ServiceTitan. Hatch AI integrates natively with your lead sources (LSA, Angi, Yelp, and more) and reaches out instantly by voice, SMS, and email until the appointment is set. All conversations, bookings, and outcomes sync back to ServiceTitan.
Direct calendar booking and deep ServiceTitan sync
Hatch AI books directly on your ServiceTitan calendars 24/7, respecting capacity planning, arrival windows, and business unit rules. Real-time bidirectional sync keeps customer data, jobs, transcripts, and dispositions aligned across both systems. ServiceTitan stays your source of truth.
Outbound campaigns across the customer journey
Get more revenue out of your ServiceTitan data. Run automated outreach for aged leads, estimate follow-up, appointment reminders, job updates, financing and invoicing, recurring services, memberships, and more— all triggered by status updates in ServiceTitan.
1. How does your product integrate with ServiceTitan? Hatch connects via API to sync customer data, read calendar availability, and book appointments directly. Integration takes minutes—just authorize the connection, and we'll pull your contacts, jobs, and schedule in real-time.
2. What is your implementation process? You'll work with a dedicated Account Manager to connect ServiceTitan, map job types to business units, configure AI CSR scripts, test booking flows, and launch in phases tailored to your business.
3. Who do I go to for support? Your dedicated Account Manager handles all questions. Reach them via in-app chat, email, or phone. We also provide setup assistance and ongoing optimization as your needs evolve.
4. How are my marketing sources tracked in ServiceTitan? Each lead source (Yelp, Thumbtack, LSA, Angi, etc.) maps to its own ServiceTitan campaign. Hatch tags all bookings so you can track attribution and ROI per channel accurately.
5. Will my team need to check multiple systems? No. All conversations happen in Hatch, but appointments sync to ServiceTitan instantly. Your CSRs confirm bookings in ServiceTitan as usual—no duplicate workflows or double-contacting customers.
6. Can I use Hatch for follow-up campaigns? Yes. Run automated campaigns for post-estimate follow-up, cancelled appointments, membership renewals, aging equipment, aged leads, and more—all using your existing ServiceTitan data.
7. How quickly does availability sync between systems? Instantly via webhook. When a slot is booked (manually or by Hatch), both systems update in real time to prevent double-booking and ensure accurate scheduling.
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