New Customer Acquisition & Retention Marketing

We help trades businesses acquire new customers and retain past customers with data-driven direct mail campaigns.

First-Party Data Targeting

We securely use your ServiceTitan customer data to map current customers and identify high-opportunity areas for new prospecting campaigns.

Paper & Plastic Direct Mail Products

From postcards to postcard magnets and plastic mailers, Mail Shark offers a wide range of direct mail products designed to stand out in the mailbox and drive response.

Return on Ad Spend (ROAS) Dashboard

We compare mailed households to your new and repeat ServiceTitan orders daily to show campaign performance through our ROAS dashboard.

"Mail Shark has delivered great service and results! Their intuitive dashboard makes it easy for us to track the results from our direct mail. Steve and Jon are extremely knowledgeable and have worked with our company to find the best approach to meet our goals. Looking forward to future campaigns!" - Cristobal Galvan, Marketing Lead, Big B’s Plumbing

1. How does Mail Shark integrate with ServiceTitan? Mail Shark securely connects with your ServiceTitan customer data to help power direct mail targeting, customer suppression, retention mailings, and Return on Ad Spend (ROAS) reporting.

2. What is your implementation process? Setup is simple. You provide Mail Shark with your ServiceTitan Tenant ID, then connect the Mail Shark Integration inside ServiceTitan and click Allow Access. Our team confirms once setup is complete.

3. Who do I go to for support? Your dedicated Mail Shark Account Executive will help with support needs, including setup, campaign questions, reporting, and ongoing account support.

4. Can Mail Shark help with both acquisition and retention campaigns? Yes. Mail Shark can help you target new prospects through neighborhood campaigns, radius mailings, new homeowner campaigns, and other acquisition strategies, while also mailing existing customers for retention and reactivation.

5. How does the ROAS dashboard work? Mail Shark compares the households targeted with your direct mail campaigns to your new and repeat ServiceTitan orders daily to show transparent campaign performance through our Return on Ad Spend (ROAS) dashboard.