sameday

AI employees that book straight into ServiceTitan

Answer every call 24/7 in your greeting, tone, and rules. The AI looks up the customer, checks live availability, and books the job in ServiceTitan with the right job type, business unit, and arrival window. After-hours and overflow calls get booked, not sent to voicemail.

Speed-to-lead and outbound Campaigns

Give AI its own phone. Campaigns call and text new leads back within seconds, chase open estimates, confirm tomorrow's jobs, and win back past customers by call, text, and email. A ServiceTitan booking, reschedule, or cancellation can trigger the follow-up automatically.

Coach and Insights: analyze every call, build new audiences

Coach reviews every call your team takes, scores the outcome, and shows which scripts win bookings. Insights tracks booking rate, response time, and per-location performance against industry benchmarks. Turn what you learn into new audiences for outbound Campaigns.

A cloud phone system built for the trades

Local numbers, number porting, smart routing, and advanced call queues, with one inbox for calls, texts, voicemail, and email. Your team works from a softphone, desk phone, Chrome extension, or mobile app, and your AI employees share the same lines, queues, and rules.

How does your product integrate with ServiceTitan? Sameday connects through the ServiceTitan API using the Sameday marketplace app you authorize in your tenant. It syncs your job types, business units, technicians, technician skills and more. At the start of a call, the AI looks up or creates the customer, checks live availability (including Adaptive Capacity where enabled), and books, reschedules, or cancels the appointment directly in ServiceTitan. A call summary and a link to the conversation are attached to the job, and ServiceTitan job events can enroll customers into outbound Campaigns.

What is your implementation process? Onboarding can begin the same day you sign up. A Sameday onboarding specialist connects your ServiceTitan tenant, syncs job types, business units, and technicians, ports or provisions your phone numbers, and sets up your greeting, booking rules, call queues, and escalation paths. We run test calls with your team before going live, then review your first calls together to tune the AI.

Who do I go to for support? Email support@gosameday.com and the Sameday support team will respond. Current customers can also reach the onboarding contact they worked with. Security questions go to security@gosameday.com, and enterprise security reviews are available on request.

What does Sameday cost? Pricing is usage-based on AI minutes, with unlimited users on every plan. Launch starts at $449 per month with 500 minutes, Scale starts at $789 per month with 1,000 minutes, and Enterprise pricing is custom built to your needs, with our onsite, white-glove onboarding team.

Who owns the call data, and how is it protected? Your call recordings, transcripts, and customer records belong to your business and can be exported at any time. Data is encrypted in transit and at rest, access inside Sameday is role-based and logged, every workspace is isolated, and your customers' calls are never used to train models for other businesses.

Does Sameday replace my CSRs? No. Sameday is built so your CSRs, technicians, and AI work together. The AI takes the calls your team cannot: after hours, overflow, and outbound follow-up. It hands off to a person whenever your rules say so, and Coach helps your human team book more of the calls they take.

What happens when the AI cannot book a job? It follows your escalation rules. The AI can transfer the caller to a queue or a specific person, notify the on-call technician for emergencies, or take a detailed message and text the customer a confirmation. Every outcome is logged so nothing falls through.

Speed To Lean One Pager

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