Key Features
Deliver an outstanding customer experience
Answer more calls from anywhere at any time through your desktop, your mobile phone, or mobile app. Route inbound calls based on CSR availability or skill level, and minimize customer hold time with hold queues and callback options. Plus, respond and de-escalate challenging situations quickly with real-time customer sentiment and listening tools.
Increase CSR productivity and performance
Monitor CSR performance and build more value into each call with real time call transcriptions, recommendation cards, and enhanced coaching features. Reduce idle time and increase accountability with custom off duty statuses, call volume trends, and automatic dialing for outbound campaigns whenever CSRs are not on an inbound call.
Boost call center efficiency
Save time reclassifying abandoned calls and get better insights into how your call center is performing with more accurate data. Get visibility into call center analytics, call recordings, and transcriptions, and know when to adjust staffing. Automate your outbound calling campaigns and voicemails so your CSRs can maximize time on phones with customers.
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